Here, you'll find answers to common questions and solutions to issues regarding our online shopping platform. Browse through the categories or use the search bar to find the information you need. If you can't find what you're looking for, feel free to contact us for further assistance.

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We’ve compiled a list of our most commonly asked questions to give you an answer faster.

When will my order ship?

After your payment is verified, it takes 7-12 days to process and ship your order. This does not include weekends or holidays. Please NOTE all our products are made to order, therefor may take sometimes to deliver your order.

Will I have to pay international taxes & duties?

The final price is inclusive of tax and duties, however, not all currencies have tax and duties included. Emphes Lifestyle cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay the delivery of some packages.

I need to change something about my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our manufactures processed your order, we will be unable to make any changes. However please contact us we always eble to help you to makes you satisfies.

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

Why was my order cancelled?

"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at" or please contact us for other alternative payment methods.

Do you offer FREE returns on all orders?

Any brand-new product can be returned for a full refund within 60 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on Expedited shipping charges are non-refundable. At the moment, exchanges are not available. Before doing any further please do contact us.

What is your return/exchange policy?

Any new product can be returned for a full refund within 60 days of delivery. We offer free and easy returns for all domestic and international orders for items placed on our website Expedited shipping charges are non-refundable. For warranty claims or parts replacement, please get in touch with us at, as the process will be different.

How do I start my free return?

we recommended to contact us first before you start taking action.

To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order arrived in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label.

Please note:

Make sure you are only returning item(s) that your return label has listed. Any additional item(s) may not be appropriately processed if no return is requested.
Choose the appropriate reason for return from the dropdown to ensure your return is processed accordingly.
Allow up to 10 business days from the day the item is delivered to our warehouse to be processed. Refunds will be returned to the same form of payment.

How do I become an Emphes Lifestyle reseller?

Emphes Lifestyle is open for B2B requests! If you would like to become an authorized retailer, purchase in bulk or want to know more about the process, please email the following information: Business Name, Address and Country Contact Name, Phone Number and Email Address Be sure to include any additional information you feel is relevant and our team will get back to you soon. Do you have any authorized resellers?

Do You Have Any Retail Locations?


Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

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Other inquiries? Let's chat.

Livechat via +44(0)7867523730

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